Shipping policy

SHIPPING POLICY

At ZERO KELVIN, we engineer and distribute our premium essentials with precision. Because we operate on a highly curated release model, every package is handled with the utmost care to ensure it reaches you safely, wherever your path leads.

1. Processing Times

  • Standard Drops: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Pre-orders: If an item is marked as a pre-order, the estimated shipping date will be clearly stated on the product page.
  • Note: You will receive another notification when your order has shipped, along with a tracking number.

2. Domestic & International Shipping Rates

  • Domestic Shipping (Romania): Delivered within 2–4 business days after dispatch.
  • Western EU (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden): Delivered within 5–8 business days after dispatch.
  • Eastern & Southern EU (Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Slovakia, Slovenia): Delivered within 7–12 business days after dispatch.
  • International (outside EU): Delivered within 10–12 business days after dispatch, depending on the destination country.

3. Order Tracking

  • Once your package is dispatched, you will receive an email containing a tracking number and a link to follow its journey. Please allow up to 24 hours for the tracking information to update.

4. Customs, Duties, and Taxes

  • Orders shipped within the European Union are not subject to customs duties, as Romania is an EU member state.
  • For orders outside the EU, ZERO KELVIN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • EU prices are inclusive of applicable VAT.

5. Damages & Lost Packages

  • If your order arrives damaged, or if it gets lost in transit, please contact our support team immediately at zerokelvin.store@gmail.com with your order number. Please save all packaging materials and damaged goods before filing a claim.